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processed through office of exchange
What does office of exchange mean?
The status of a parcel sent to you from another country indicates that it is to be reviewed by customs.
You need to wait for the package to clear customs. Here’s how the process works:
- We present all incoming international parcels to the Canada Border Services Agency (CBSA) for customs review.
- The CBSA visually inspects each parcel or piece of mail.
- Package contents that are not on the prohibited items list and not subject to duties or taxes are released for delivery. Packages that require further inspection or duty and tax assessment are held for further action.
- Once your package has cleared customs, it is handed over to Canada Post for delivery. We update Track to indicate the package has cleared customs and is on its way to you.
- Once a parcel is with CBSA, we cannot intervene or inquire about the status of the parcel.
- Times for packages to clear customs vary. Delays can occur due to the package itself, its documentation or volumes at customs.
What can you do?
- Check Track regularly.
- Sign up for delivery updates by email.
- Read about postal imports in the Postal Guide.
processed through office of exchange australia
Package information received
- — Awaiting Collection
- — Shipping information approved by Australia Post
- — Shipping information received by Australia Post
- — Picked up from Sender
- — Received by Australia Post
Package in transit
- — Held – Awaiting further instructions
- — In transit
- — Processed by air carrier
- — Received and ready for processing
- — Scheduled for despatch
In transit – Arrived at the waypoint
- — Received by postal carrier for delivery
In transit – Departed waypoint
- — In transit to next facility
- — Item processed at facility
- — Processed through facility
Preparing to depart to the country of destination
- — Cleared and awaiting international departure
Imported to the country of destination
- — International arrival – awaiting clearance
- — Landed
Arrived at customs
- — Item received into Customs for clearance
- — Received by customs for clearance
Customs clearance in progress
- — Arrived awaiting clearance (Inbound)
Package has left the office for delivery
- — Onboard for delivery
- — Delivered
Transferred to the local postal service
- — Handed back to postal carrier for delivery
- — Customer enquiry lodged
- — Item lodged
- — Leave in a safe place requested by Receiver
1. The Australian border is a challenging environment with people, cargo and mail items entering and leaving in significant numbers each week.
The majority of these people, goods and mail pose no threat, but there are some that do present risks to Australia’s safety and security. The Department of Agriculture (Agriculture) has identified a range of commodities that pose a biosecurity risk, including particular seeds and grains, animal products and veterinary therapeutics. For the Australian Customs and Border Protection Service (Customs), the predominant risks to border security are the importation of illicit drugs and firearms.
2. In this context
Agriculture seeks to support access to overseas markets and to protect the economy and the environment from the impacts of unwanted pests and diseases.1
Similarly, Customs seeks to protect the safety, security and commercial interests of Australians through border protection activities.2
Both agencies appreciate, however, that there is a balance to be struck between managing these risks and facilitating legitimate trade and travel.
3. Different import
streams also present different risks. Agriculture and Customs (collectively referred to in this report as the border agencies) consider that international mail items pose a lower risk when compared with air and sea cargo because mail items are generally smaller consignments .
and intended for domestic use or consumption. The management of risks in any one stream is necessarily influenced by the availability of resources and the overall risks that each agency seeks to manage at the border.
Assessing risk in international mail
4. In 2012–13, around 180 million international mail items arrived in Australia in the form of letters, express mail service, parcels and articles ordinaire (AO).3
While all incoming international mail is subject to border controls, Agriculture and Customs cannot and do not screen all mail received. Rather, the border agencies seek to take a targeted approach that identifies the mail considered to be at higher risk of containing quarantine risks or prohibited imports.
Adopting a risk‑based, targeted approach is consistent with the agencies’ views that the vast majority of mail is compliant with legislative requirements4, and that screening all international mail would be costly and resource intensive.
5. Implementing this approach
for international mail is challenging because, unlike incoming air and sea cargo, the border agencies do not receive pre‑arrival details of the sender, receiver or declared contents of individual items.
The border agencies advised that this lack of pre‑arrival data constrains their ability to conduct risk‑based targeting. Agriculture and Customs generally focus their targeting analysis on historical seizure data.
—that is, quarantine material or prohibited imports that have previously been seized and factors such as the country of origin, the mail type.
and the significance of each seizure. Implicit in this approach is the understanding that not all mail containing quarantine risk items.
or prohibited imports will be targeted, and that screening effort is weighted towards the cohorts considered most likely to contain the highest risk items.
Post‘s role and the screening of international mail
6. Australia Post receives international mail at one of four offices of exchange (referred to as gateway facilities) located in Brisbane, Melbourne, Perth and Sydney.5
The border agencies inform Australia Post of their targeting priorities, and Australia Post is required to present requested mail for screening. Screening is a non‑intrusive assessment of individual mail items to determine whether they may contain quarantine risk material or prohibited imports.
The screening process involves one or more of the following: a visual assessment of individual mail articles; viewing x‑ray images;
and/or detector dogs that are trained to target and identify specific odours that may indicate that mail items are non‑compliant. Depending on their targeting priorities, mail cohorts may be screened by one border agency or by both.
Staffing and funding at the border agencies
10. At the end of 2012–13, Agriculture employed 97 full time equivalent staff working at the gateway facilities, and Customs had 152 full time equivalent staff. Agriculture has been reducing staffing levels at the gateway facilities, and is continuing to assess the nature of its workforce deployed across its border compliance operations.
In contrast, the Government announced on 23 January 2014 that it will allocate an additional $88 million in funding over four years to increase the rate of Customs’ cargo screening at the border. This funding will include $30.1 million to increase air cargo .
and international mail screening, with the number of mail items required to be screened to increase by 10 million to a total of 50 million.7 Customs advised that the increased funding for international mail operations was based on the calculation of an additional 22 operational staff employed at the gateway facilities.
Audit objective and criteria
11. The objective of the audit was to assess the effectiveness of Agriculture’s and Customs’ arrangements for the targeting and screening of incoming international mail to identify prohibited .
- appropriate administrative arrangements support each agency’s international mail program;
- methodologies for targeting international mail are effective;
- screening and examination arrangements for incoming international mail items are effective; and
- processes are in place to measure and report the performance of the international mail programs.
12. Achieving and maintaining a balance between border control and facilitating the flow of international mail into Australia is a challenge for Agriculture and Customs, who work in close cooperation with Australia Post. The volume of international mail, particularly parcels and other larger items, continues to increase.
Business and economy
- Bureau de change, a business whose customers exchange one currency for another
- Cryptocurrency exchange, a business that allows customers to trade cryptocurrencies or digital currencies.